1. Overview
This page explains how refunds are handled for services provided by Adzinox Private Limited (“Adzinox”).
2. Service fees
Fees, billing schedules, cancellation and refund terms for each engagement are set out in the written proposal, invoice or service agreement agreed with you. Where that document addresses refunds or cancellation, it applies.
3. Advertising spend
Advertising budgets paid to platforms such as Google, Meta or LinkedIn are charged and governed by those platforms. Adzinox cannot refund advertising spend that a platform has already delivered or billed.
4. Work already delivered
Unless agreed otherwise in writing, fees for work already completed or for a service period that has already elapsed, such as audits, strategy, setup and campaign management, are not refundable.
5. Duplicate or incorrect payments
If you were charged twice or charged an incorrect amount, we will refund the excess amount after verifying the payment.
6. How to request a refund or cancellation
Email digital@adzinox.com with your name, invoice or payment details and the reason for your request. We will review it and reply with the outcome.
7. Contact
Adzinox Private Limited, Patna, Bihar, India. Phone: +91 7903339650.